I. Introduction

1. These Terms and Conditions determine the general conditions, rules and way of providing services through the tocaa.com website (referred to as the “Website”) by Tocaa Limited, company registered under the registration number 10961600, with registered office at 128 City Road, London EC1V 2NX, United Kingdom (referred to as the “Operator”).

2. You may contact the Operator through the Report Centre — the single electronic point of contact of Tocaa Limited for users and for authorities, available at /report on the Website in a structured, per-country form. The Operator also provides in-platform reporting and complaint tools (see sections VIII and IX).

3. These Terms and Conditions are available at any time and free of charge under the Website. The User may access the content of these Terms and Conditions by printing or saving a copy of them.

4. Any right relating to the Website including copyright, intellectual property rights relating to its name, Internet domain, the Website page, as well as to forms, logotypes are owned by the Operator. The User may only use them as permitted by the Terms and Conditions.

5. It is prohibited to copy, duplicate, modify, multiply or disseminate any part of the Website, Services or its part without prior written consent of the Operator, except in special cases allowed by law and the Terms and Conditions. The Operator can undertake actions in the court to protect themselves and the Users.

6. The Operator has the right to publish advertisements on the Website in relation to the provided services, products and third parties’ services. The use of those offers is not a part of the Website and their rules are defined by appropriate third parties. Half of the advertising value is redistributed to people under the reward rules (section VIII-A) — above all the viewer and the creator in the country where the advert ran, with small shares for their inviters wherever they live; a further tenth goes to that country’s administrator.

7. You are responsible for keeping your own account credentials and devices secure.

8. The rules to provide other services, also payable services, could also be defined by other terms and conditions. The Operator can also provide different services, services for different types of Users or categories of Users, or Users with special rights. In this case the contract between the Operator and this User would be concluded with individually defined conditions, and for an undefined individually scope, these Terms and Conditions apply.

9. For cases not regulated by those Terms and Conditions, the Users buying in the Shops presented on the Website conclude sale contracts with the sellers defined on the Website and with the same content as in the sale terms and conditions (referred to as the “Sale Terms and Conditions”) being the attachment number 1 of those Terms and Conditions.

II. Definitions

The following words can be explained as described:

User – individual who has reached the minimum age set for their country of residence (shown on the joining page and in the Country Annex; 18 where no country-specific rule applies), trader, organisation, company using the Services provided on the Website;
Registered User – User being a Consumer and who has logged on the Website. The User rights might be increased with the registration and account creation as per those Terms and Conditions;
Consumer – User who is an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession referred to in Consumer Rights Act 2015;
Trader – User who is acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf referred to in Consumer Rights Act 2015.
Account – part of the Website which is allocated to the User, under which the Registered User may act on the Website;
Shop – part of the Website which is allocated to the Seller under which they can present the offered Products and services based on the Sellers Terms and Conditions;
Seller – User of the Website who is a Trader and has registered as a Seller;
Client – User who is buying or bought Products offered in the Shop or in the Sellers’ Shops;
Product – good or service offered for sale by the Seller on the Seller’s Shop;
Order – User’s intent declaration to directly conclude a Sales Agreement between the User and the Seller, determining the types and the number of purchased Products;
Sales Agreement – Product sales agreement concluded between the Seller and a Client on the basis set out in the Sale Terms and Conditions, the Operator is not part of this agreement;
Service Providing Agreement – each provision for an individual or an organization not consisting of delivery of products;
Agreement – providing services agreement concluded between the User and the Operator according to the rules defined in these Terms and Conditions;
Services – services provided by the Operator for the Users of the Website;
Users Terms and Conditions – these terms and conditions;
Illegal Content – content that is unlawful under the applicable law;
Automated System – any automated process (including recommendation, ranking or moderation) used to provide the Services;
Referral Reward – a single-level commission under section VIII-A.

II-A. Account types, public roles and browsing other countries

The Website has different account types, each with different rights. A Person has a personal account and may use the social features, the People tab (opt-in, with dating features that use a separate photo and a separate consent), invite others, and buy from Shops. A Company or public institution has its own account and may open a Shop, sell, advertise and take a shop subscription (the Sellers Terms apply). A Politician is a company account whose posts carry a public-role badge; it has no Shop and cannot sell, and may run campaigns (advertising) subject to the rules on political advertising. A Journalist is a company account whose posts carry a public-role badge; it may open a Shop on an active subscription and may run campaigns. Messages between a member and a politician or a journalist remain private and sealed like any personal message.

You may browse other countries and read, watch and shop there, but you may post only on your own country. An action always follows the rules of the country you are acting in; your home country (Sovereign Node) remains yours and no precise location is used — country only.

III. Rules for Using the Website

1. The Operator allows the User to use the provided Services, in particular searching information provided on the Website, including Products and Shops managed by Sellers on the Website, placing Orders on Shops and other Services available on the Website.

2. To use the Website you need access to the internet and an email address. Some features may ask your permission to use your location or to send you notifications. The Website works in your own language and on a mobile device without installing any app.

3. In addition to use some of the Services of the Website it will be necessary to enable localization services and ensure access to those services in accordance with the information defined on the Website.

4. User is obliged to use the Website in accordance with England and Wales law, the provisions of the Users Terms and Conditions and basic rules of use of the Internet.

5. User has the right to use any content on the Website in accordance with the Users Terms and Conditions. It is prohibited to use the Website or Services to violate law and legitimate interest of the Operator.

IV. Services

1. Providing Services is happening based on rules defined in the Users Terms and Conditions. The use of some of the Services may require a registered Account.

2. The Services provided by the Operator are free of charge for Users, unless mentioned differently. The Operator provides via the Website the following Services: a. searching information published on the Website; b. registration and managing the Account on the Website; c. searching Profiles of Users.

3. The User may place an Order on the Shop by using the Order form made available on the Website.

4. The Operator provides the User different tools and functionalities as a social network to interact with other Users, in particular to follow Profiles, exchange comments or feedback relating to the Content on the Profile of Users.

5. The Operator presents on the Website free of charge information about the managed business and the Website functionality. The Service agreement consisting of searching free of charge information on the Website is concluded for a specific time and it terminates at the moment of the closure of the Website by the User.

6. The Operator allows the Account registration and free of charge managing based on rules defined in the Users Terms and Conditions.

7. The Operator provides the possibility to place an Order on the Website to purchase a Product offered on the Website.

8. The Operator is allowed to introduce promotion and discount for payable Services on the Website, including temporarily free of charge Services. Users will be informed about those promotions on the Website.

V. Account and Profile on the Website

1. The Account managing Service on the Website is possible after registration.

2. The registration requires fulfilling and acceptance of the registration form which is available on the Website. The User declares that the given information are truthful and do not violate any third party right.

3. The User is obliged to enter truthful data on the Website and inform immediately of any change relating to the provided data.

4. The Account of the Clients contains information about the Order status and the history of transactions and other information.

5. The User is not allowed to have more than one Account linked to their email address. The User cannot use the Account of other Users and share with any third party access information to the Account.

6. The User cannot conduct any activity causing the overloading of email boxes of other Users or the Operator, especially it is not allowed to send any marketing communication.

7. The Registered User shall be entitled to the public part of the Account (referred to as “Profile”). The User may add Content to the Website on their Profile: photo, graphic, movies, descriptions, opinions and comments and other elements (referred to as “Content”). The User adding Content grants the license to the Operator, as described in section VI.

8. The User personal data provided on the Account, as well as published on the Profile should be truthful; in particular the User providing personal data should give the one used on a daily basis.

9. All Content added by the User on the Profile is public which means that other Registered Users and Sellers have access to those Content only after logging in to the Account.

10. As part of the Account and Profile the Registered User has access to all functionalities of the Website and social media tools.

11. The Service Agreement consisting of the Account managing is concluded for an indefinite period of time and is closed at the moment when the User requests the Account deletion or uses the button “Delete Account”.

12. In case of termination of the Account managing Agreement, other service agreements linked to the Account are also automatically closed. Resources, materials and all other Content will be removed subject to section VI. Before deleting the Account the User should use or save all resources, materials and Content on the Account.

13. The Operator is allowed to organize promotions and competitions, for which the terms and conditions will be provided on the Website.

14. Where required to protect minors, the Operator may apply proportionate age-assurance measures.

VI. Intellectual Property Rights of the Contents and Image of the Users

1. The User may add to the Website on their Profile or Account photo, graphic, movies, descriptions and other information which are subject to copyrights.

2. The User is obliged to possess all rights to the Contents and all materials or elements published on the Website. The use of those information can not constitute copyright or other provisions of the Users Terms and Conditions infringement.

3. By submitting a Content on the Website the User declares that they have the right to grant license for those materials or Content especially to the Operator. As between the User and the Operator, responsibility for submitted Content rests with its author.

4. By submitting a Content on the Website the User grants to the Operator a royalty-free, non-exclusive worldwide License to use, copy, edit, adapt, publish, translate, create derivative works from, make available, communicate and distribute (in whole or part) (referred to as “License”), to publish and reproduce Content on the Website, on a social media website, applications and other channels of the Operator. The License lasts only while the Content is published and ends when the User removes it or deletes the Account, except for copies already shared with other Users. Nothing in this License overrides the User’s data-protection rights (including erasure) or non-waivable moral rights.

5. The License may be withdrawn by removing the Content or other material from the Website or by deleting the Account. After the withdrawal of the License, all Content will be removed from the Website. If the User has sent some Content to other Users via the Website and this Content has not been removed by those Users, this Content can still be available until removed by those Users.

6. By publishing an image on the Website, especially on the Profile or Account, the User agrees to distribute, use and publish it especially to provide Services by the Operator, advertise and promote the Website and to keep the functionalities of the Website.

7. The agreement expressed by the User to use an image also applies to materials which help to popularize the Operator activities and to realize marketing actions by distributing the image on social media and on the Website.

8. The Operator may grant sublicenses to third party within the scope of the License.

9. The Seller submitting any material on the Website, especially photo, logo and descriptions, declares that they have all rights for those materials, especially intellectual property rights, and they are allowed to use them.

10. The Operator is not responsible in front of any third party for any damages caused by copyright infringement of materials published on the Website by the Seller.

VII. Purchase of Products or Services

1. The Operator makes available the Website infrastructure allowing Users to place orders in the Shops managed by the Sellers and to conclude Sales Agreement between the Sellers and the Users based on the rules defined in the Sales Terms and Conditions and individually designed by the Sales Agreement parties through the Website.

2. The Operator is not a party of the Sales Agreement. The Operator only makes available the Website for exchanging information between the parties. The Client concluding the Sales Agreement becomes a party of this agreement with the Seller.

3. Hosting role. For Content supplied by Users and Sellers, the Operator acts as a hosting service: it stores and displays that information at the request of the person who supplied it, does not make that information its own, and is not liable for it provided that, upon obtaining actual knowledge of illegality through a valid notice, it acts expeditiously to remove or disable access to it. The Operator has no general obligation to monitor the information it stores or to actively seek facts indicating illegal activity.

VIII. User Rights and Obligations

1. The User shall comply with the provisions of the Users Terms and Conditions, especially the rules about using the Website, and is also obliged to: a. use the Website following the legal regulations, moral rights, copyrights and provisions of the Users Terms and Conditions; b. provide via the Website or to other Users truthful information and immediately inform the Operator about any changes; c. not use any devices, software or method which may interfere with the Website; d. not publish any illegal Content; e. perform in accordance with the law the obligations from the Sales Agreement and Service Agreement.

2. It is prohibited to publish by the User on the Account or Profile any Content, or in any other place on the Website any material, which is prohibited by law, infringes moral rights, in particular Users must not submit any Content that is defamatory, malicious, threatening, misleading, offensive, abusive, false, discriminatory, harassing, blasphemous or racist, indecent, or of a sexual nature, encourages violence or racial or religious hatred and infringes any intellectual property rights, such as copyright and trademarks.

3. Generally the User must own all rights for any Content submitted on the Website or must obtain permission from the rights owner to submit the material and the use of this Content may not infringe the provisions of the Users Terms and Conditions.

4. It is prohibited: a. to impersonate anyone else or otherwise misrepresent any User identity, especially by using false personal data; b. to use photos and graphics, including photo with image, logo or trademark only for the purpose of misleading other Users about the identity; c. to submit on the Profile information which may mislead other Users about the identity.

5. Any infringement of the rules of use of the Website, the obligations of the User, the conditions of granting the License or other rules authorizes the Operator to withdraw the Agreement and suspend or remove the Account after notice to the User about the abuse.

6. The Operator may suspend the Agreement of the User within the scope of the abusing act for a period of time according to point 5 above, to stop or remove the User infringements, especially regarding abuses on the Profile or materials submitted. After the stop or removal of the infringements, the Operator will provide Services to the User.

7. Reporting and removal (Online Safety). Any User may report Content they believe to be illegal or in breach of these Terms using the in-platform reporting tool. The Operator acts on valid reports without undue delay. Where Content is removed or access to it restricted, the affected User receives a statement of reasons and may appeal through an internal complaint procedure. The Operator removes priority illegal content (for example child sexual abuse material, terrorist content and fraud) expeditiously and takes proportionate measures to protect minors.

8. Automated systems. Where the Operator uses automated systems to moderate, rank or recommend Content and advertising, it discloses this, explains the main parameters, and provides human review of significant automated decisions on request.

9. The Consumer has the right to withdraw the contract within the statutory cooling-off period for their country of residence from the date of concluding the contract (in particular a Service Agreement) without giving any reason by sending to the Operator a notice about withdrawing the contract.

10. A cancellation form is attached to the Users Terms and Conditions, but the User is not obliged to use this form.

11. In case of a dispute you may use an alternative consumer dispute resolution (ADR) by a consumer arbitration body competent for your country. (The EU Online Dispute Resolution platform closed on 20 July 2025.)

VIII-A. Rewards and Referrals

Referral rewards are a single-level commission: a User may earn only from people they personally invited, and from whoever invited them — never from an unlimited downline. TOCAA is not a pyramid or multi-level-marketing scheme; there is no fee to join and no reward for the mere act of inviting. Rewards arise only from real, paid activity (a sale, a subscription or advertising) as a percentage of the price set for the relevant country. Reward rates are fixed for the BETA period and may be adjusted under these Terms for a country’s or global economic conditions, and corrected after the test period.

Participation in the referral network does not create any employment, agency, partnership or joint-venture relationship between the User and the Operator. A User is not the Operator’s representative, may not act or make statements on the Operator’s behalf, and earns rewards solely as described in this section.

IX. Complaints

1. The User may raise a complaint regarding Services, especially about failure of Services, to the Operator by post: 128 City Road, London EC1V 2NX, United Kingdom, or email: the Report Centre at /report.

2. The complaint should include information about the User (name, address, email) and all information regarding the complaint.

3. The Operator is obliged to process the complaint within a reasonable time and no later than 14 days.

4. Complaints about purchased Products from Sellers must be raised to the Sellers based on the Sales Terms and Conditions.

5. Decisions to remove Content or restrict an Account come with a statement of reasons and a right of appeal (section VIII.7).

IX-A. Fair Trading

The Operator prohibits fake or incentivised reviews, does not use drip-pricing, and shows the total price (including mandatory fees) up-front. Any subscription clearly states its price, renewal terms and how to cancel, with a reminder before renewal.

X. Personal Data Protection

1. Personal data of the Users are processed by the Operator in accordance with the law regulations and Privacy Policy. You have the rights of access, rectification, erasure, restriction, portability and objection, and may withdraw consent at any time. The lawful bases, retention and contact for data requests are set out in the Privacy Policy (document 02).

XI. Final Provisions

0. Accessibility. The Operator takes reasonable measures to make the Website accessible to people with disabilities.

1. The Terms and Conditions are in English, all communication will be in English.

2. In the case when the law provisions in the country of residence of the User provide for the Consumer more favorable provisions than the law of England and Wales or the Users Terms and Conditions, then the law provisions from the country of residence of the User shall apply.

3. Any disputes between the Operator and the User (if the law provisions for Consumer do not provide otherwise) is submitted to the exclusive jurisdiction of the courts of England and Wales.

4. The Operator may change the Users Terms and Conditions from time to time. The Users will be informed about those changes on the Website with information about the time when the changes will come into force. The date of the changes coming into force will not be sooner than 14 days from the day of publication.

5. Consumers who have an Account will be additionally informed about changes by email. The date of the changes coming into force will not be sooner than 14 days from the day of notification. If the Consumer does not accept the changes, they are obliged to inform the Operator, stop using the Website, and the Service Agreement will be terminated.

6. The Operator may also notify the Users who have an Account about the changes by information on the Account. If the User does not accept those changes, the Services Agreement will be terminated after 14 days from the refusal of acceptance, unless the User accepts the changes within that time.

7. Force majeure. The Operator is not liable for failure or delay caused by events beyond its reasonable control, including power or telecommunications failures, acts of authorities, natural disasters, war, riots, strikes or large-scale attacks on the network. The Operator will resume performance as soon as reasonably possible.

8. The Services are provided in the form described on the Website, and the Operator may improve or change features of the Website; business users receive prior notice of changes as required by law. Nothing in this point limits the Consumer’s statutory rights, including remedies for digital content and services which do not conform with the contract.

9. Where the User uses the Website as a trader, in the course of business, the Operator’s total liability to that User in any 12-month period is limited to the fees the Operator earned from that User in that period, and neither party is liable to the other for indirect loss or lost profits. This point does not apply to Consumers. Nothing in the Users Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any liability which cannot be excluded or limited by law.

Annex 1 — Sale Terms and Conditions

I. Introduction. 1. These Sale Terms and Conditions shall apply to the Sale Agreement concluded on the Website between the Users who are purchasing Products and the Sellers who offer Products on their Shop via the Website. 2. The provisions of the Users Terms and Conditions shall apply to any topic not regulated by the Sale Terms and Conditions, especially words started with capital letters in the definitions. 3. The User may contact the Seller, especially ask about a Product, via the contact form on the Website.

II. Conclusion of the Sale Agreement. 1. Information about the Products presented by the Sellers on the Shops, especially descriptions and prices, are offers to conclude Sale Agreements. 2. Only a Client who has an active email address and an Account on the Website may place an Order. 3. The Client Order is an offer to purchase Products from the Seller. Orders are placed online. At the moment of receiving from the Seller the confirmation of the Order reception, the Sale Agreement between the parties is concluded. 4. Mutual confirmations are shared through the Website infrastructure. 5. The Seller provides each time the delivery time for each Order.

III. Delivery and Payment. 1. The Client chooses the delivery method during the Order process. Information about the methods of delivery and delivery time are published by the Seller on the Shop page. If not otherwise stated, the delivery time is counted from the moment of entry of the payment. 2. The Sales document consisting of the ordered Products will be delivered with the Products. 3. The price of the Products and the delivery costs are quoted in the currency shown for the relevant country including VAT. While browsing, prices may be shown converted to your currency for convenience; that conversion is indicative and the binding price and currency are those confirmed at checkout for the relevant country. Within a currency union the currency you see is fixed accordingly. For cross-border orders the final price is computed with duty (landed cost), which depends on the type of product and the destination country, and the Product states its country of origin. Where the destination country’s customs register carries a known duty rate or duty-free threshold, those figures are used in the computation; and where that country’s law prohibits or restricts the Product, the Product page states this before the Order is placed, naming the reason, the source and the date it was checked. A prohibited combination of countries cannot be ordered. 4. Payment for the Products and delivery costs will be made by the payment methods made available by the Seller within the time given. 5. If the Client does not process the payment within the timeframe given, the Seller or the Operator on behalf of the Seller may contact the Client to remind about the payment; if the Client does not process the payment within the additional time, the Seller is allowed to cancel the Order.

IV. Right to Cancel Contract. 1. The Client being a Consumer has the right to cancel the contract within the statutory cooling-off period for their country without giving any reason by sending a cancellation form, counted from the day of delivery of the Products. 2. The Consumer sends a cancellation form directly to the Seller of the Product. 3. The Consumer may prepare their own cancellation letter or use the attached cancellation form. 4. The period is counted from the day of delivery of the Products. 5. The right of cancellation does not apply in the following cases: a. the supply of water, gas, electricity or district heating where the price depends on fluctuations in the financial market; b. goods made to the consumer’s specifications or clearly personalized; c. goods liable to deteriorate or expire rapidly; d. sealed goods unsealed after delivery for health or hygiene reasons; e. alcoholic beverages whose price was agreed at conclusion and whose delivery can only take place after 30 days and whose value depends on market fluctuations; f. urgent repairs or maintenance specifically requested by the consumer; g. a newspaper, periodical or magazine except subscription contracts; h. contracts concluded at a public auction; i. accommodation, transport of goods, vehicle rental, catering or leisure services for a specific date or period. 6. After cancelling, the contract is considered as not concluded. The Consumer is obliged to return the Product within 14 days and is only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product. 7. The Seller will return all payment including the costs of delivery not later than 14 days from receiving the cancellation notice (except supplementary costs from a non-standard delivery), and may wait until they receive the Product. 8. The Consumer will only pay the cost of sending back the Product, unless the Seller agreed to cover it.

V. Complaints. 1. The Seller is responsible in front of the Consumer to comply with legal rights: to be of satisfactory quality, fit for purpose and to match their description. This is excluded for Traders. 2. The Consumer should submit complaints directly to the Seller at the address given on the Shop. 3. To proceed with a complaint, the Consumer should send the Product to the Seller with the proof of purchase. 4. The Seller is obliged to reply within 14 days. 5. In case of a dispute the User may use an alternative consumer dispute resolution by a consumer arbitration body competent for their country.

VI. Personal Data. For the scope necessary to proceed an Order placed in a Shop, the Seller and the Operator process the voluntarily provided personal data of the Client. The processing of personal data by the Operator is regulated by the Privacy Policy of the Website.

VII. Final Provisions. 1. The Parties declare that dispute resolution between the Seller and Consumer shall be resolved by a court of competent jurisdiction, in accordance with the provisions of England and Wales law. 2. Dispute resolution between the Seller and a Client who is not a Consumer shall be resolved by a court of competent jurisdiction of the Seller. 3. Any change to the Sales Terms and Conditions shall follow the procedure described in the Users Terms and Conditions.

Cancellation Form. To: [Seller]. I hereby give notice that I cancel my contract of sale of the following products: […]. Ordered on […] and received on […]. Name of consumer / Address of consumer / Date / Signature.

General

This Privacy Policy describes the rules of privacy on the Website. Cookies and browser storage are covered by the separate Cookie Policy. The Operator of the Website is Tocaa Limited, with registered office at 128 City Road, London EC1V 2NX, United Kingdom. Our registered company number is 10961600.

Words starting with a capital letter used in the Privacy Policy have the same meaning as in the Users Terms and Conditions of the Website.

Collected personal data are processed in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018 (DPA 2018), and, for Users in the EU/EEA, Regulation (EU) 2016/679 (EU GDPR).

The Operator of the Website puts every effort to protect the privacy and information transferred to us about the Users of the Website. The Operator uses appropriate software and organizational technical means to secure processed personal data, especially to secure them from releasing them to unauthorized people, disclosure, loss and destruction, unlawful change, as well as from processing with violation of existing law regulations.

Children below the minimum age set for their country (shown on the joining page and in the Country Annex) cannot use the Website. The Operator does not plan to collect personal data relating to children below that age. Where the Website is likely to be accessed by children, the Operator follows the ICO Age Appropriate Design Code (Children’s Code) and applies proportionate age-assurance measures.

Personal data — Data Controller

The Controller is: TOCAA LTD, 128 City Road, London EC1V 2NX, United Kingdom. You may contact the Controller by: mail: the Report Centre at /report (category: Privacy and your data); post: 128 City Road, London EC1V 2NX, United Kingdom.

The categories of personal data

The Controller processes the following categories of personal data: agreement information; contact information; order information; account information; activity on the Website information; complaints and requests information; statistic information; marketing information; competitions and partner programs information.

Purposes and legal basis of the processing of personal data

The Controller processes personal data for the following purposes and within this scope:

• taking actions before concluding an Agreement (for example Account registration): we process data provided in the registration form of the Website, like e-mail address, password, gender for the purposes of concluding an Agreement. The legal basis for this processing is performance of a contract between you and us;

• registering and managing the Account: we may process personal data consisting of the Account personal data for the purposes of publishing personal data on the Website, open and maintain an Account. The legal basis for this processing is performance of a contract between you and us;

• performance: we may process personal data for the purposes of serving Services without opening an Account: browsing the Website, searching for Content or Services on the Website; we process your activity on the Website (browsing websites or information or Services, session information, device information, localization and unique ID, IP address). The legal basis is performance of a contract between you and us;

• operations: we may process personal data for the purposes of operating the Website, the processing and fulfilment of orders, providing Services, see and add Content on the Website and all functionalities as social media (follow Profiles of Users, comment on content or add reaction). We process your activity on the Website as above. Our system automatically marks necessary data; if you do not submit those data we will not be able to provide the Services or the functionality of the Account. Providing other, non-necessary data is voluntary. The legal basis is performance of a contract between you and us;

• statistic: we keep aggregate, non-identifying usage counts, such as an anonymous per-tab presence counter. We do not build browsing or search histories about you, we do not store your IP address for members, and we do not know your precise location — only the country you connect from. The legal basis for the aggregate counts is our legitimate interest;

• legal claims: we may process personal data where necessary for the establishment, exercise, execution or defence of legal claims. The legal basis is our legitimate interest;

• complaints: we may process personal data provided by you in the complaints. The legal basis is compliance with a legal obligation;

• request and answer: we may process personal data provided by you in the contact form and requests, to provide answers to questions raised. The legal basis is our legitimate interest;

• marketing of the Services: we may use your registration data to tell you about the Services themselves. We run no remarketing and no behavioural advertising; adverts on the Website are matched to content categories, never to your behaviour. For electronic direct marketing the legal basis is your consent;

• competition and partner program: we may process personal data to inform about a win and about a complaint or request. We process data published on the Account and provided during registration to the competition or partner program. The legal basis is consent to process;

• market research and opinions: we may process personal data in accordance with information set out in a poll. We do not use such information for advertising purposes. The legal basis is our legitimate interest.

Voluntary providing of personal data

Providing of personal data is voluntary and is a condition to provide services on the Website by the Controller. Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

Period of personal data processing

Personal data are processed for a period necessary to fulfil the order, Services, marketing activity and other services to the User. Personal data may be removed in the following cases: when the User asks to remove the data or withdraw the given consent; when an account has been inactive for a defined period, after which it is reviewed and the data minimised or deleted; after getting information that stored personal data are outdated or inaccurate.

Some personal data (e-mail, name and last name) can be stored for the next three years for evidence purposes, to examine complaints and legal claims related to the Services — those data will not be used for marketing purposes. Personal data relating to payment services, competitions and partner programs will be stored for the period required by law . Personal data of unlogged Users are stored for the same time as the lifecycle of the cookies stored on the device, or until removed by the User.

The Operator does not subject you to decisions based solely on automated processing that produce legal or similarly significant effects, unless permitted by law and with suitable safeguards, including the right to obtain human review, to express your point of view and to contest the decision. Where automated systems rank or recommend Content and advertising, the main parameters are disclosed.

Recipient of personal data

We may transfer personal data to the following categories of recipient of personal data:

• Sellers – Sellers individually define the purpose and ways of processing personal data without depending on our provisions. The Seller after receiving from the Controller personal data of the Users is obliged to fulfil all obligations of the applicable data-protection law.

• authorized bodies such as: police office, prosecutor office, the Information Commissioner’s Office (ICO) or, for EU/EEA Users, the competent national data-protection authority, if they request them;

• service providers, which we use while managing the Website, for example to process the order. Depending on the contract and circumstances, those subjects act on our request or define individually targets and ways to process. The list of suppliers can be found in the Providers List (separate document).

Transfer of personal data out of the UK/EEA

Where personal data are transferred outside the UK/EEA, the Operator relies on an adequacy decision (for example the EU-U.S. Data Privacy Framework 2023 and the UK Extension), or on appropriate safeguards — the 2021 EU Standard Contractual Clauses and the UK International Data Transfer Agreement (IDTA) or Addendum — supported by a transfer risk assessment. You may request a copy of the safeguards.

Your rights

The right to access. You have the right to obtain from the Controller the information whether your personal data are being processed. If so, you are entitled to: a. access the personal data; b. request information about the purposes of processing, the category of processed personal data, the recipients or categories of recipient, the envisaged retention period or the criteria used, the right to request rectification or erasure or restriction, to object, the right to lodge a complaint with a supervisory authority, the source of personal data, the existence of automated decision-making including profiling, and the safeguards where personal data are transferred outside the UK/EEA; c. obtain a copy of personal data.

The right to rectification. If your personal data are inaccurate, you have the right to request rectification without undue delay, and to complete your personal data. If you have registered, you may rectify or complete your data by logging in.

The right to erase. You have the right to erase personal data if: a. they are no longer necessary in relation to the purposes; b. you have withdrawn the consent on which processing is based and there is no other legal ground; c. the personal data have been unlawfully processed; d. you object to processing for direct marketing, including profiling; e. you object to processing based on a public-interest task or on the legitimate interests of the Controller or a third party. Despite your request, the Controller has the right to process personal data to establish, exercise or defend legal claims; you will be informed.

The right to restrict. You have the right to restrict processing if: a. you contest the accuracy of your personal data (for a period enabling verification); b. the processing is unlawful and you request restriction and oppose erasure; c. your personal data are no longer needed but are required for legal claims; d. you have objected, pending verification whether the legitimate grounds of the Controller override yours.

The right to data portability. You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit those data to another controller, or to have them transmitted directly where technically feasible.

The right to object. You have the right at any time to object to the Controller who processes your personal data, including profiling, where processing is: a. necessary for a public-interest task or for the legitimate interests of the Controller or a third party; b. for direct marketing.

The right to withdraw consent. You may withdraw your consent to process your personal data at any time. Withdrawing consent has no effect on lawful processing based on consent before its withdrawal.

To exercise any of the above rights please contact us by post: 128 City Road, London EC1V 2NX, United Kingdom, or email: the Report Centre at /report (category: Privacy and your data).

You also have the right to lodge a complaint with the supervisory authority. If you do not consider that your personal data has been handled correctly, or you are not happy with our response, you have the right to make a complaint to the Information Commissioner’s Office (ICO); details on the ICO website ico.org.uk/concerns/, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or by calling 0303 123 1113. EU/EEA Users may complain to their national data-protection authority.

Messages

Private messages between people are end-to-end sealed: their text is not read and not scanned by the Operator. Files you attach and links you send receive an automatic safety check, and its result is shown to you next to the attachment. A message you report is opened, as that single message, for safety review. The buyer-to-seller channel is different by design and is marked as such on screen: the seller’s company reads it, the Operator stores it as evidence of the transaction, and contact details or off-platform links in it are hidden by the marketplace filter.

Account deletion

Deleting your account starts a grace period of 30 days during which you can cancel the deletion. After the grace period personal data is removed, while records the law requires the Operator to keep — such as financial records — are retained for the statutory period. Deletion cannot complete while your account still holds a balance: withdraw your balance first. In Your Data you may also set an inheritance e-mail address for your account.

Cookies are small text files stored on your device that let the Website recognise it and function. This policy explains exactly which cookies this Website sets, why, and how you control them.

No banner, and why. This Website sets only its own, first-party cookies. It sets no analytics cookies, no advertising cookies and no third-party cookies, and it loads nothing from third-party servers. Because every cookie used is either strictly necessary or a preference you set yourself by a deliberate action, the law does not require a consent banner, and we do not show one. If that ever changes — for example when an external payment provider or courier is connected at checkout — you will be told at that exact step, and anything that is not strictly necessary will be set only with your separate, refusable consent given there. Consent is never bundled into acceptance of the Terms.

Cookies this Website sets

Browser storage

Besides cookies, the Website uses your browser’s local storage for three things only: an anonymous presence counter that exists per open tab and disappears when the tab closes (it identifies no one and stores no personal data), the snooze state of the “install app” prompt, and the scroll position of the guide’s table of contents. Nothing in this storage identifies you or follows you across sites.

Your control

Session cookies are removed when your session ends; persistent cookies stay until they expire or you remove them in your browser settings. Preference cookies simply revert when you pick a different language, theme, currency or mode. Blocking the strictly necessary cookies will prevent signing in.

TOCAA LTD — Place and date: .......................................

Name of consumer: ...................................................................

Address of consumer: ...............................................................

Complaint about provided services

Hereby I submit a complaint relating to the use of the Website www.tocaa.com / the provision of services * by the Operator on the Website www.tocaa.com.

Type of service: ......................................................................

Description of problem: ...............................................................

Best regards — * strike through the inappropriate.

You may also submit this complaint through the Report Centre at /report (category: Purchase or order) or through the in-platform complaint tool. The Operator processes complaints within a reasonable time and no later than 14 days. Where a decision concerns removal of Content or restriction of an Account, you receive a statement of reasons and may appeal (Users Terms, section VIII.7). In case of an unresolved dispute you may use an approved alternative dispute resolution (ADR) body competent for your country.

TOCAA LTD — via the Report Centre at /report — Place and date: .......................................

Name of consumer: ...................................................................

Address of consumer: ...............................................................

Cancellation form (please fill in only when you decide to cancel the contract)

I hereby give notice to cancel the contract of providing the following services / the sale of the following goods *:

Type of services / goods: .............................................................

Date of concluded contract / date of delivery: ......................................

Best regards — Signature: .............................

You may cancel within the statutory cooling-off period for your country of residence, without giving a reason. You may use this form or your own clear statement, and may send it by post or by email to the Report Centre at /report. * delete as appropriate.

Guideline about cancellation of the contract to provide services (information about the right to cancel a contract of providing services).

Right to cancel. We inform you about the right to cancel this contract within the statutory cooling-off period for your country of residence without giving any reason, by sending the cancellation form. The cancellation period expires after that period from the conclusion of the contract.

To exercise the cancellation right, please inform us by post: TOCAA LTD, 128 City Road, London EC1V 2NX, United Kingdom, or through the Report Centre at /report. You may use the cancellation form attached, but it is not necessary. To meet the deadline it is sufficient to send your communication before the cancellation period expires.

This list names the categories of third parties (processors and, where indicated, independent controllers) that may process personal data to run the Website. It is kept in sync with the live configuration and updated when providers change.

The Operator does not use behavioural profiling for advertising (targeting is by category). Sellers are independent controllers for buyer data. Where a transfer leaves the UK/EEA, it relies on an adequacy decision (e.g. the EU-U.S. Data Privacy Framework), the 2021 SCCs or the UK IDTA.

I. Introduction

1. These Sellers Terms and Conditions determine the general conditions, rules and way of providing services by Sellers through the tocaa.com website (referred to as the “Website”) by Tocaa Limited, registration number 10961600, with registered office at 128 City Road, London EC1V 2NX, United Kingdom (referred to as the “Operator”).

2. You may contact the Operator through the Report Centre — the structured contact channel available at /report on the Website — or through the functionalities of the Website.

3. These Sellers Terms and Conditions are available at any time and free of charge on the Website. The User may access these Sellers Terms and Conditions by printing or saving a copy of them.

4. In cases not regulated in these Sellers Terms and Conditions, the provisions of the Users Terms and Conditions available on the Website shall apply. In case of conflict of the provisions between these Sellers Terms and Conditions and the Users Terms and Conditions, the Sellers Terms and Conditions shall apply.

II. Definitions

Words starting with a capital letter have the meaning defined in the Users Terms and Conditions, while words defined below have the following meaning:

Account/Seller Account – part of the Website which is allocated to the Seller, under which the Registered User may act on the Website;
Shop – part of the Website which is allocated to the Seller under which they can present the offered Products and services, empowering them to manage the Shop within the frame of the Website;
Seller – User of the Website who is a Trader and has registered as a Seller. After opening a Shop, Sellers may publish and offer Products to other Registered Users as long as they act according to these Sellers Terms and Conditions;
Advertisement – remunerated, temporary publication on the Website with content in accordance with the scope and nature of the Website, created, added and published by the Seller;
Remuneration – amount which is payable to the Seller after purchase on their Shop, equal to the value of the sale of the Products in the Shop;
Commission – amount payable to the Operator which constitutes a percentage of the value contained in the Sales Agreement on the Website, the height of which is defined in the Commission & Reward Table published on this Website;
Reference link – individual link assigned to a particular User enabling Sellers to register on the Website;
Users Terms and Conditions – the terms and conditions for the User;
Sellers Terms and Conditions – these sellers terms and conditions;
Subscription – service of access to resources, offered on monthly, six-month and annual terms; the price of each is shown up-front in the currency of the Seller’s country before payment, with no drip-pricing.
Trader Identity Information – the identity, contact and registration details a Seller must provide and keep up to date;
Ranking – the relative prominence given to Shops or Products in search or listing results;
Escrow – the temporary holding of a buyer’s payment against a transaction until buyer protection ends, without the Operator taking custody of the funds.

III. Rules About Using the Website

1. The Operator enables Sellers to open a Shop on the Website. The Operator may offer the Sellers other Services, including promotion and advertising of Shops in accordance with the offer published on the Website.

2. Using the Website and Services is only possible based on the rules and conditions determined by these Sellers Terms and Conditions and the Users Terms and Conditions.

3. The Seller is obliged to comply with the Operator’s guidance about graphics, photos, passwords and descriptions. After receiving a note with the Operator’s objections about the content published in the Shop, the Seller is obliged to comply with this guidance under the risk of suspension or termination of the cooperation. In such a case the Seller receives a statement of reasons and access to an internal complaint-handling procedure.

4. The Seller is obliged to give the Operator data highlighted on the Website or indicated by the Operator as necessary, in particular information about the managed business, based on the rules defined in these Sellers Terms and Conditions.

5. The Operator may oblige the Seller to send by email indicated documents, especially documents confirming the management of the business, without which the Operator may refuse to start the cooperation or terminate the Agreement. If the Seller runs a business outside of the UK, the Operator may request those documents in the original language with a certified translation in English. The Operator has the right to request from the Seller additional documents, in another format, or to outsource the verification to a third party. The Operator obtains and, where required, verifies the Seller’s Trader Identity Information before the Seller can offer Products to consumers, and makes the trader’s identity available to buyers.

6. All activities on behalf of the Seller on the Website may only be done by a properly authorized individual.

7. The Seller is obliged to give contact data which are correct and do not mislead other Users. The Seller is obliged to add truthful information and to inform the Operator immediately about any changes of data, in particular changes in the content published on the Shop.

8. The Seller is obliged to run a Shop in accordance with the law provisions and these Sellers Terms and Conditions, including rules about complaints and contract cancellation.

9. The Seller is obliged to have rights to the content published on the Website, especially logos and trademarks, and their use cannot infringe the law or the Sellers Terms and Conditions provisions.

10. The Seller cannot provide in the description of the Product any phone number, email or any other contact information or links to other websites. This information must be provided only in the space intended for that purpose on the Website.

11. The Seller is obliged to provide on the Website information about the conditions of sale in accordance with the law provisions and these Sellers Terms and Conditions, especially information about: the identity of the Seller, including the registration address and address to send complaints or cancel the order; methods of delivery; the price of Products, including VAT and any customs duties which the Client is obliged to pay; the right to cancel the contract and the procedure for cancellation; and the complaint procedure. Prices are shown as the total payable (including mandatory fees) with no drip-pricing. For cross-border orders, the final price is computed with duty (landed cost) and the Product states its country of origin, so the buyer sees the real cost before ordering. Where the destination country prohibits or restricts a Product — whether under that country’s own published registers, a control recorded by the Operator, or a category the country’s administration has blocked from its catalogue — the Product page states this to the buyer before purchase, and a prohibited combination of countries cannot be ordered. This does not reduce the Seller’s own responsibility under these Terms for the lawfulness of what it offers.

12. The Seller is obliged to comply with the obligations about processing of personal data of the Clients as a Controller. In this scope the Seller is obliged to take appropriate measures of security in accordance with the law provisions.

IV. Services

1. Provision of Services is carried out on conditions determined in the Sellers Terms and Conditions. The use of some of the Services may require registering an Account.

2. The Operator enables, via the Website, the following Services: registering and managing a Seller Account; Access to the Resources; Running a Shop; Advertisement service.

3. The Operator allows to register and manage the Seller Account on the Website based on rules defined in the Sellers Terms and Conditions. Rules of the Account managing Service are indicated in section V.

4. The Operator ensures to Sellers having a registered Account access to materials on the Website, Content on Profiles published by other Users, and Shops of other Sellers (the “Resources”). Resources are available only to Sellers who have a registered Account. The Service consisting in accessing the Resources (the “Access to the Resources” or “Service of Access”) is payable and requires logging in to the Account and paying the Fee. Regulations about the Service of Access are indicated in section VI.

5. The Operator, with the Access to the Resources, provides to the Seller infrastructure on the Website to run a Shop. The Service of managing a Shop (the “Service of running a Shop” or “Shop Service”) is payable – the Operator is entitled to a commission determined in the Sellers Terms and Conditions. Rules for the Shop Service are defined in section VIII.

6. The Sellers have the possibility to order the Service consisting in adding and publishing an Advertisement on the Website (the “Advertisement Service”). The Advertisement Service is payable. Regulations for the Advertisement Service are defined in section XI.

V. Account on the Website

1. The Service of managing an Account is available after registration.

2. The registration of an Account takes place through the filling in and acceptance of the registration form available on the Website, only after use of the Reference link. After registration, the Seller Account will be assigned to the User who is the owner of the Reference link which was used by the Seller. When registering, the User declares that the provided data is accurate, truthful and does not infringe any third party right.

3. The User is obliged to provide truthful data and inform the Operator immediately of any changes.

4. Having a Seller Account allows to run a Shop; the Seller Account includes information about Clients’ Orders and the history of Clients’ transactions.

5. The User is not allowed to have more than one Account for one email address. The User cannot use the Accounts of other Users and cannot share with other individuals the possibility of using their Account, including disclosing the password.

6. The User cannot cause the overloading of inboxes of other Users or the Operator; especially it is prohibited to send advertising messages.

7. The Users may add photos, graphics, movies, descriptions, opinions and comments or other materials (the “Content”) by using the functionalities of the Website. By adding Content, the User grants to the Operator a Licence referred to in section XII.

8. The Service Agreement to manage the Account is concluded for an indefinite period of time and will be terminated when the User requests the removal of the Account or uses the button “Delete Account”.

9. In case of terminating the Account managing Agreement, all other agreements to provide Services assigned to the Account will automatically be terminated. Elements, Content and other material assigned to the Account will be removed, unless other provisions of the Sellers Terms and Conditions state differently.

VI. Service of Access

1. Getting Access to the Resources requires a registered Account and placing an Order. All information published on the Website, including information about ordering a Service, constitutes an offer to conclude an Agreement.

2. Only a Seller who has an Account may place an order of the Service of Access, after logging in. The Service of Access is assigned to the Account from which the Seller placed the order, only after paying for it. To place an order the Seller must fill in the compulsory information in the order form.

3. The Seller will get Access to the Resources only after logging in to the Account to which the paid Service was assigned. The use of some functionalities may require access to localization services, referred to in the Users Terms and Conditions.

4. The Order is placed to the Operator by the Seller electronically and constitutes the acceptance of the offer to conclude the Service Agreement. When the order is placed, the Agreement of Service of Access is concluded in accordance with the order and the information available on the Website.

5. Activities aimed at concluding an Agreement, especially placing an order, can only be made by an appropriately authorized individual on behalf of the Seller. The Operator reserves the right to refuse to accept the order of the Seller , giving the Seller a statement of reasons where the refusal restricts an existing business relationship.

6. Payment for the Service of Access is processed through the Website’s integrated payment provider(s), which vary by country. Additional payment conditions are indicated in section VII.

7. The Operator informs the Seller on the Website about the payment deadline for the ordered Service. In case of lack of payment within the given timeframe, the Operator, after prior ineffective notice to pay within an additional deadline, may terminate the Agreement.

8. The Operator is not obliged to provide Services to the Seller before payment for the Services.

9. The Service of Access Agreement is concluded for an indefinite period of time. The Seller may terminate it at any time with effect on the last day of the accounting period. To terminate, the User should send the termination notice by email: the Report Centre at /report.

10. The Operator may terminate the Service of Access Agreement with a 14-day notice period, by email. The User may use the Service of Access during the notice period. The notice states the reasons for termination.

VII. Payment for Service of Access

1. The Seller, for using the Service of Access to the Resources, pays in advance for each accounting period (the “Fee”) an amount determined on the Website. The accounting period corresponds to the period for which the Service of Access is ordered and is counted from the date of the Fee payment (the “Accounting period”).

2. The Seller pays the Fee in advance through the integrated electronic payment system.

3. The Operator provides the Service of Access after payment of the Fee. The Seller is obliged to pay the Fee for each next Accounting period no later than the last day before the first day of the next Accounting period.

4. In case of lack of payment of the Fee on the due date, the Operator may suspend the provision of the Service of Access until payment of the Fee for the next Accounting period.

VIII. Run a Shop Service

1. The Run a Shop Service allows Sellers who have an active Service of Access to run their own Shop and offer Products or services and conclude, between Sellers and Clients, Sales Agreements on the conditions determined in the Sale Terms and Conditions (Annex 1 to the Users Terms) and negotiated individually via the Website.

2. The Operator is not a party to the Sales Agreements or service Agreements between the Seller and the Client. The Operator only makes available the Website infrastructure to allow the exchange of information and statements of will between the parties. The Seller concluding a Sales Agreement or service Agreement becomes a party to the legal relationship with the Client.

3. The Seller publishes on the Shop the logo, photos, descriptions of the Shop and other materials on the condition that they do not infringe the law provisions or these Sellers Terms and Conditions.

4. The Operator is allowed at any time to remove Products, services or Sellers’ Shops from the Website where they are unlawful or breach these Terms, giving the Seller a statement of reasons and a right to appeal through the internal complaint procedure.

5. Information published by the Seller on the Shop constitutes an offer to other Users.

6. Website Users who have an Account may place an order to the Seller, consisting of the acceptance of the offer to conclude the Sales Agreement or service Agreement. When the offer is accepted by the Seller, a Sales Agreement or service Agreement between the User and the Seller is concluded. The content of those agreements corresponds to the statements of will provided by the parties.

7. In case of lack of payment for the Order by the Client within the deadline specified on the Website, the Operator, on behalf of the Seller, may send the Client a payment reminder with an additional deadline. In case of lack of payment within the additional time, the Operator shall provide to the Client, on behalf of the Seller, a termination statement for the Sales Agreement or service Agreement.

8. The Operator shall provide to the Seller information about the received payment from the Client or the termination of the Sales Agreement or service Agreement. Regardless of the above, the Seller is obliged to prepare the Order to be delivered until receiving from the Operator the information stated earlier, or to complete the Order in the agreed timeframe in the case of on-time payment.

9. The Seller is obliged to publish on the Shop information about Products’ prices.

10. Buyers pay for Products or services through the Website’s integrated payment provider(s), which vary by country. The buyer’s payment is held in escrow against the transaction until buyer protection ends; the Operator does not take custody of the buyer’s funds.

11. The Operator, for providing the Service of running a Shop, is entitled to receive from the Seller a Commission, the height of which is defined in the Commission & Reward Table published on this Website. The Commission is accounted for based on the rules determined in section IX.

IX. Reconciliation Rules

1. Reconciliation between the Operator and the Seller for running the Shop and the conducted sale of Products and services is determined on the rules below.

2. The Seller, within the frame of managing a Shop, grants to the Operator a power of attorney to receive on their behalf, from the Client, payment as well as other statements from Clients for the duration of the Shop Agreement (the “Power of attorney”). The Power of attorney shall not oblige the Operator to any acts other than those defined in these Sellers Terms and Conditions.

3. The Operator shall be entitled to receive from the Seller a Commission for making available space on the Website to run a Shop and to sell Products or services.

4. Within the frame of the payment, the Seller will receive the Remuneration, lessened by the Commission for the Operator, on the bank account provided on the Website. Payments are held in escrow against the transaction and released to the Seller after the buyer-protection period, without the Operator taking custody of the funds.

5. The amount of the Commission from the Seller for the Operator is available as a breakdown on the Account of the Seller (the “Breakdown”). The liability to pay the Commission arises when the Seller concludes a Sale Agreement or service Agreement and is each time deducted from the Seller’s liability for the Remuneration.

6. Depending on the payment method used by the User, the payment operator may separate the Commission amount due to the Operator and transfer it directly to the Operator, bypassing the Seller. In that case the Breakdown will be lessened by the Commission value transferred directly.

7. The Operator shall issue an invoice on the basis of the Breakdown, no later than a stated day of each month, for the Commissions which became owed in the previous month. The electronic invoice is submitted to the Seller by email to the address given on the Account; the Seller accepts the electronic version. The Remuneration, lessened by the Commission, is released to the Seller’s balance after the buyer-protection window; the Seller withdraws it through the Account, and withdrawal batches pass the Operator’s review.

8. To obtain a refund of the collected Commission, the Seller is obliged to send to the Operator the Client’s statement about cancelling the Sale Agreement or service Agreement, with a copy of the confirmation of the Product refund to the Client. The decision about the refund of the collected Commission depends on the individual decision of the Operator. The Seller may submit such a request within 14 days from receiving the Client’s cancellation statement.

9. If the Operator decides to refund the Commission, the refund may be settled through a lessened Commission in the next accounting period.

10. The Operator is entitled to deduct from the amount of the Remuneration any liability owed by the Seller, without submitting any additional statement.

11. The Operator is not responsible for any irregularities linked to the payment accounting, especially the Commission, for reasons not attributable to the Operator.

X. Management of Sales

1. The Seller completes the Order by delivering the Products or services ordered by the Client on time and in the formats agreed with the Client, on the basis of the concluded Sale Agreement or service Agreement.

2. The Seller is obliged to deliver, with the Product or services, all necessary documents, in particular accounting documents about the purchased Products or services.

3. In case of lack of delivery of the ordered Product or services, or delivery with more than 30 days’ delay, the Operator may demand from the Seller a contractual penalty in the amount of an amount proportionate to the loss caused (indicatively linked to the Commission) payable from that Sale Agreement or service Agreement, which shall not release the Seller from the obligations resulting from the Order and the law provisions towards the Client.

XI. Liability, Indemnity and Compliance

1. The Seller sells in its own name. The Operator provides the marketplace infrastructure and is not a party to the Sale Agreement; the Seller is solely responsible towards Clients for the Products, their descriptions, their safety and legality, and for performing the Sale Agreement, including consumer rights, warranties and returns.

2. Per-country compliance. The Seller is responsible for ensuring that each Product it offers may lawfully be sold to the country it ships to, including the product-safety, labelling and prohibited-items rules of that country, and for providing accurate customs data (description, value, origin) for cross-border shipments. Unless mandatory law provides otherwise, the buyer acts as the importer of record for cross-border purchases; this does not apply where the Operator is deemed the supplier for VAT on low-value consignments (UK £135 / EU €150), in which case VAT is collected at checkout.

3. Indemnity. The Seller shall indemnify the Operator against claims, fines and reasonable costs brought against the Operator by third parties arising from: a. the Products, their defects or their illegality; b. infringement of intellectual property rights by the Seller’s offers or materials; c. sale of prohibited or restricted items; d. incorrect customs, tax or shipping data supplied by the Seller; e. consumer claims resulting from the Seller’s failure to perform the Sale Agreement.

4. Holds and clawback. Amounts credited to the Seller may be withheld while a transaction is under review for fraud, sanctions or money-laundering concerns, and are reversed where the underlying payment is refunded or charged back. The buyer-protection window is set out in section IX.

5. Cap. The Operator’s total liability to the Seller in any 12-month period is limited to the Commission and fees the Operator earned from the Seller in that period; neither party is liable for indirect loss or lost profits. This does not exclude liability for death or personal injury caused by negligence, for fraud, or any liability which cannot be excluded by law.

6. No agency. Nothing in these Terms creates an employment, agency, partnership or joint-venture relationship between the Seller and the Operator; neither party may act in the name of, or bind, the other.

How a member earns. Rewards are single-layer — you, and whoever invited you. You earn only from the real, paid activity of members you personally invited; whoever invited you likewise receives a share of your activity. There is no downline and no reward for the mere act of inviting. This is not a pyramid or multi-level-marketing scheme. All rates are a percentage of the price set for the relevant country; the currency and conversion come from the platform core.

1. Shop sale

On a sale, the platform commission is 10% of the sale price (net; VAT is passed to the buyer at the country’s rate and is never part of the commission base). That 10% commission is split:

The live split is the table above. A cross-border sale adds a surcharge of 10% of the commission (about the price of a coffee on a £100 sale) to the destination country’s administrator.

2. Advertising

Advertising money is shared so that half returns to real people. Per unit of advertising value:

So 50% of every advertising unit returns to real users (viewer, creator, inviters), 10% to the country administrator, 40% to TOCAA. Advertising is a company’s expense, never its income. Targeting is by category, not by behaviour.

Advertising is priced per destination country, and a company may advertise into a country other than its own. When it does, the price adds a cross-border surcharge of 10% of the advertising value, a destination-country surcharge where that country sets one (currently between 0% and 5%), and the destination country’s value-added tax. The country administrator’s 10% share is that of the country where the advertisement is shown, so the country hosting the audience shares in the revenue — the same cross-border principle that applies to a shop sale.

3. Shop subscription

When a company pays its shop subscription, the fee is split:

Common rules

Whoever invited a member earns from that member’s purchases, sales, subscriptions and advertising alike, and a single-layer share flows to whoever invited the inviter. The seller always sets the price, and commission is taken on the price at which the sale actually happened. Commissions are computed to six decimal places; balances are shown to two. Every money entry is written to an append-only, tamper-evident ledger. The exact rate and currency for your country appear on your Account and in the country commission table.

Rates are fixed for the BETA period and may be adjusted, under the Terms, for a country’s or global economic conditions, and corrected after the test period.

I. Introduction

1. These Terms and Conditions of the Partner Program (the “Partner Program Terms and Conditions”) determine the general conditions and rules of participation in the Partner Program through the tocaa.com website (the “Website”) by Tocaa Limited, registration number 10961600, registered office 128 City Road, London EC1V 2NX, United Kingdom (the “Operator”).

2. The objective of participating in the Partner Program is offering Services of the Website (such as Access to Resources, advertisement Services and Products offered in the Shops) to other Users. Thanks to the purchase of Services on the Website or Products from a Seller by an invited User, the Partner participating in the Partner Program will receive a Remuneration from the Operator for their or other Users’ activity on the Website, based on the rules defined on the Website and in these Terms and Conditions.

3. The Partner Program is managed in the countries determined on the Website.

4. Participation in the Partner Program is voluntary.

5. You may contact the Operator through the Report Centre at /report or by post at the registered office.

6. These Partner Program Terms and Conditions are permanently available on the Website. The User may access them by printing or downloading them.

7. In cases not regulated here, the provisions of the Users Terms and Conditions and the Sellers Terms and Conditions apply. In case of conflict, these Partner Program Terms and Conditions prevail.

8. You are responsible for keeping your own account credentials and devices secure.

I-A. Single-level, not a pyramid

The Partner Program is single-level. It is a single layer — you, and whoever invited you: a Partner earns only from the real activity of the people and companies they personally invited, and whoever invited the Partner likewise receives a share of the Partner’s own activity. There is no downline and no reward from any chain of sub-invitees. The Partner Program is not a pyramid or multi-level-marketing scheme. There is no fee to join, and no Remuneration is paid for the mere act of inviting or for a registration by itself. Remuneration arises only from real, paid activity by an invited member (a purchase of Access, a shop sale, a shop subscription or advertising) as a percentage of the price set for the relevant country. It is prohibited to offer any benefit in exchange for a registration or for using the Services.

II. Definitions

Words starting with a capital letter are defined in the Users Terms and Conditions, while words below have the following meaning:

Partner Program Coordinator/Coordinator – person coordinating the Partner Program within a country;
Partner Program/Program – cooperation between the Operator and Partners consisting in promoting by the Partner the Services available on the Website;
Registered User – User who is a Consumer and has a registered Account;
Partner – Registered User participating in the Partner Program;
Company – Seller registered on the Website through a dedicated electronic form by the Partner and who has then purchased the Access to Resources Service or the Advertisement Service;
Reference link – individual link assigned to a particular Partner enabling identification in the Program; through it the Registered User may invite an individual or a company;
Consumer – as in the Consumer Rights Act 2015;
Account – part of the Website allocated to the User;
Remuneration – amount payable to the Partner after completing activities in the Partner Program, based on the Website and these Terms;
Table of Commissions – table published by the Operator on the Website outlining the amount and conditions to estimate the Partner Remuneration, including the Commission granted for each User’s activities using the Reference link;
Agreement – agreement of participation in the Partner Program concluded electronically between the Operator and the Partner;
Payment provider – the integrated payment provider(s) available on the Website, which vary by country.

III. Participation and Joining the Partner Program

1. Participation in the Partner Program is free of charge and is possible provided you have access to the internet and an email address. The Program works on a mobile device without installing any app.

2. The Registered User may join the Program at any time.

3. The Registered User may join only the Partner Program in the country of their residence.

4. The User who wants to join may do so after receiving the Reference link from the Coordinator or a Partner.

5. The amount of Reference links assigned by the Coordinator is limited; the amount available in a given country is shown on the Website.

6. When the Coordinator shares a Reference link, they allocate the Registered User to the Partner Program in the User’s residence country; the next invited Users are automatically assigned to the same country.

7. The Registered User wanting to use the Reference link shall register an Account on the Website, switching directly from the Reference link received. An Account registered in this way is considered as registered based on the Recommendation of the Coordinator or Partner.

8. The Registered User may join the Program at the end of the registration process by submitting the statement of joining, via the link in the email.

9. After joining, the Operator places on the Partner’s Account an individual Reference link, which the Partner should transfer to potential Users to take part in the Program. Potential Users will use that link when registering a new Account based on the Partner’s recommendation (the “Recommendation”).

10. The Partner is allowed to invite Companies within the timeframe and quantity limits indicated on the Account.

11. The Agreement is concluded for an indefinite period and may be terminated by each party with a 14-day notice period, by a statement sent to the Partner’s Account address or to the Operator: the Report Centre at /report.

12. The Operator may suspend the execution of the Partner Program for valid reasons for the time necessary to clarify identified infringements, or terminate the Agreement immediately. Valid reasons are: a) suspicion of infringing the law or these Terms or the Users Terms; b) acts or omissions of the Partner adversely affecting the Operator’s business; c) termination of the Account managing Agreement under the Users Terms; d) impersonating other people or companies, especially by using false personal data; e) using photos, logos or trademarks to mislead about identity; f) submitting information on the Profile to mislead about identity; g) inviting a Registered User or Company from outside the Partner’s residence country. In such a case the Partner receives a statement of reasons and access to an internal complaint procedure.

13. In case of other infringements, the Operator may terminate the Agreement after the expiry date provided in a prior notice to stop the infringements.

14. On termination, the Operator shall immediately deactivate the Reference link. Termination does not lead to the loss of Remuneration granted but unpaid before the deactivation.

15. The Partner is obliged to perform the Agreement in accordance with the law, good practices, these Terms and the Users Terms, and to own all rights necessary to perform the Agreement.

16. It is not allowed to take any activity of misleading or unfair competition, in particular content that: a) affects human dignity; b) is discriminatory, harassing, blasphemous, racist, indecent or of a sexual nature, or encourages violence or racial, religious or political hatred; c) promotes infringement of the law; d) calls for hatred; e) misleads Users about how to use the Website; f) violates copyright or intellectual property rights or promotes such violation.

17. It is not allowed to publish unlawful content within the Program, or to use tools or software causing an unjustified Remuneration.

18. It is not allowed to modify access to the Partner Program, Website or Reference link; nor to offer any benefit in exchange for registration on the Website or using the Services.

19. The Consumer may, within the statutory cooling-off period for their country from concluding the contract (including a Service Agreement), cancel it without giving a reason by submitting the cancellation form, unless before concluding they agreed to the provision of Services before the end of the cancellation period, thereby losing this right.

20. To comply with the period in clause 19, it is enough to submit the statement before the period expires.

21. After cancelling the contract, the Account will be removed with the Website functionality.

22. The cancellation form is attached, but the User is not obliged to use it.

IV. Remuneration

1. The Partner shall be entitled to the Remuneration for activities made with the Reference link.

2. The Partner shall receive the Remuneration when: a) the Company purchases Access to the Website (Access Service); b) the Company sells a Product in the Shop; c) the Company purchases advertisement services (Advertising banner); d) the Partner views or clicks the Advertising banner. The Remuneration height is stated in the Table of Commissions.

3. This is a single layer: whoever invited the Partner likewise receives a share of the same real, paid activity, always as a percentage of the price for the relevant country. There is no downline and no reward from any chain of further sub-invitees. The Remuneration height is stated in the Table of Commissions.

4. Information about the method of calculating the Remuneration will be displayed on the Account; the Operator may publish it as a report with the Recommendations and related Orders.

5. The Partner Remuneration is paid out after the payment request submitted through the Account has passed the Operator’s review; requests are processed in order and without undue delay. The Remuneration will be reduced by transaction costs and other payment fees.

6. The Operator may refuse payment in case of suspicion of infringement by the Partner of the law or these Terms.

7. The Partner may obtain revenue which is subject to tax in accordance with the law. Remuneration is paid gross; the Partner is solely responsible for reporting and paying any tax due in their country.

8. The Operator may agree an individual method of settlement with the Partner.

9. The Operator may provide temporary promotions entitling to Remunerations; the Partner will be informed on the Website.

V. Complaints

1. Complaints regarding the Partner Program may be lodged by email: the Report Centre at /report. 2. The complaint should include the User’s identity and a description of the incident. 3. The complaint will be resolved within 14 days from receipt. Where a decision suspends or restricts a Partner, it comes with a statement of reasons and a right of appeal.

VI. Personal Data

The Operator shall process personal data of Partners within the Partner Program in accordance with the law and the Privacy Policy.

VII. Final Provisions

1. These Partner Program Terms and Conditions are available at any time and free of charge on the Website; the User may print or download them.

2. The Operator shall inform on the Website about any change. Partners should familiarise themselves with information published on the Website. If the User does not accept the changes, the Partner should inform the Operator by email within 30 days from publication; failing that, the Partner is deemed to have accepted the new Terms.

3. Refusal of acceptance means termination of the Agreement with a 30-day notice period with effect at the end of the calendar month, counted from the Operator receiving the Partner’s statement of non-acceptance.

4. Rewards arise only from genuine, completed paid activity. Where the underlying payment is refunded, reversed or charged back, the corresponding Referral Reward is reversed as well. Where the Operator reasonably suspects abuse of the Partner Program, it may withhold payout while the matter is reviewed and will state reasons for its decision.

5. The Partner Program does not create any employment, agency, partnership or joint-venture relationship between the Partner and the Operator; the Partner may not make statements or promises on the Operator’s behalf.

6. Nothing in the Partner Program Terms and Conditions limits the statutory rights of a Partner who is a Consumer.

This is a single layer — you, and whoever invited you. As a Partner you earn only from the real, paid activity of the people and companies you personally invited; whoever invited you likewise receives a share of your activity. There is no downline. Not a pyramid or multi-level-marketing scheme. You earn when someone you invited:

Whoever invited you receives a single-layer share (e.g. 5% of shop commission, 10% of a subscription, 1% of advertising). All amounts are a percentage of the price set for your country; the exact figures appear on your Account. Payment is requested from your Account and paid gross — you are responsible for any tax in your country. Earnings can be withdrawn once your balance reaches the minimum payout amount shown on your Account (currently £20).

These terms apply to companies buying advertising on the Website (banner CPM, click banners CPC, video packages, and Gold budget campaigns). Advertising is a company’s expense, never its income.

1. Buying and pricing

You choose the country and format; the price is the country’s real rate, shown up-front (no drip-pricing). You build the advert, preview it, and pay. Prices exclude VAT, which is added at the country’s rate. If you advertise into a country other than your own, the price also includes a cross-border surcharge of 10% of the advertising value and any destination-country surcharge (currently 0% to 5%), both shown up-front before you pay.

2. Where the money goes

Half of every advertising unit returns to real people: 29% to the viewer who watches it, 14% to the profile/creator hosting it, 4% to whoever invited your company, and 1% shares to inviters. 10% goes to the country administrator; 40% to TOCAA. This is disclosed so you know exactly what you are buying.

3. Content rules and transparency

Adverts must be lawful, truthful and not misleading, must not promote illegal goods or services, and are marked as paid content. Targeting is by category, not by behavioural profiling, and never uses special-category data. You must not advertise content prohibited by the Content & Online-Safety Policy. The Operator may refuse or remove an advert with a statement of reasons and a right of appeal.

4. Delivery, measurement and refunds

Impressions and clicks are measured by the platform; a package is delivered until its budget or limit is exhausted. Amounts are settled at source; unspent Gold budget is handled per the campaign terms.

5. Political and issue advertising

Advertising by or about politicians, or on political or societal issues, must be clearly labelled as political advertising, must disclose who paid for it and on whose behalf, and must comply with the election and political-advertising law of the relevant country. The platform keeps a record of such advertisements for transparency. Politicians advertise only through campaigns; a politician account has no Shop and cannot sell.

6. Responsibility

The Advertiser warrants that its advertisements are lawful in every country they target, truthful, and do not infringe third-party rights, and that it holds all licences required for regulated goods and services. The Operator may pause or remove an advertisement that breaches these rules or the law; where the removal results from the Advertiser’s breach, amounts already spent on that advertisement are not refunded and no compensation is due. The Advertiser shall indemnify the Operator against third-party claims, fines and reasonable costs arising from its advertisements. The Operator’s total liability to an Advertiser in any 12-month period is limited to the amounts paid by that Advertiser for advertising in that period; neither party is liable for indirect loss or lost profits. Nothing here excludes liability which cannot be excluded by law.

This policy sets out what may and may not be posted, how content is moderated, and how you can report content and appeal decisions. It applies to all Users.

1. Prohibited content

You must not post content that is unlawful or that: sexualises or endangers children; incites terrorism or violence; incites hatred on grounds of race, religion, nationality, sex or similar; is defamatory, harassing, threatening or fraudulent; infringes intellectual property; or is otherwise prohibited by law. Priority illegal content (e.g. child sexual abuse material, terrorist content, fraud) is removed expeditiously.

2. Reporting (notice-and-action)

Any User can report content believed to be illegal or in breach of these rules using the in-platform reporting tool, with a closed set of reasons for posts, media and profiles. We act on valid reports without undue delay.

3. Moderation and decisions

Where content is removed or an account restricted, the affected User receives a statement of reasons and may appeal through an internal complaint procedure. Automated systems may assist moderation; significant automated decisions are subject to human review on request. Members can also hide, mute or block on their own side.

4. Per-country regimes

The moderation regime follows the country you are acting in: EU (DSA), United States (Section 230), and other national regimes, alongside the platform’s own standard. Posting, video and adverts can each be switched off per country where the law requires.

5. Protection of minors

Users must have reached the minimum age set for their country, shown on the joining page and in the Country Annex; proportionate age-assurance measures apply where needed, following the Children’s Code.

1. Your Sovereign Node

The Sovereign Node is the country you take part in TOCAA from. You choose it once. It decides what may cross the border to you, and what is charged when it does. For each country the Node sets:

• the trade agreements the country belongs to — a parcel from another member usually clears without duty;
• the value above which duty begins — below that threshold a parcel enters free;
• the value above which tax begins — the value-added tax or goods-and-services tax added at the border;
• what may be traded — goods the country forbids bringing in;
• the currency prices are shown in, and the language we write to you in.

Whichever Node you choose, your agreement is with Tocaa Limited under the law of England and Wales — one agreement for the whole world — and your statutory consumer rights in your own country are untouched. The Node governs customs, tax, currency and language; it does not reduce the consumer protection your national law gives you. Cross-border customs value is assessed on the WTO Customs Valuation Agreement basis (transaction value).

2. Trade-agreement legend

Every country is a member of one multilateral rulebook and, usually, one or more regional agreements. The kind of agreement determines how a cross-border parcel is treated:

A customs union shares one external tariff; a free trade area removes tariffs between members on originating goods; a common market adds free movement; a currency union also shares a currency. All members share the World Trade Organization rulebook.

3. Legal-basis map (sources)

3.1 Data protection

• GDPR — EU GDPR (Reg. (EU) 2016/679)
• UK_GDPR — UK GDPR + Data Protection Act 2018
• CCPA — CCPA / CPRA (California)
• LGPD — LGPD (Lei 13.709/2018)
• PIPL — PIPL (Personal Information Protection Law)
• APPI — APPI (Act on Protection of Personal Information)
• DPDP — DPDP Act 2023 (India)
• PDPL — national Personal Data Protection Law
• PDPA — national Personal Data Protection Act
• PIPA — national Personal Information Protection Act
• NDPA — Nigeria Data Protection Act 2023
• FZ-152 — Federal Law No. 152-FZ on Personal Data
• POPIA — POPIA (South Africa)
• LPD — national data-protection law
• DPA — national Data Protection Act
• PDPO — Personal Data (Privacy) Ordinance
• PA — Privacy Act

3.2 Online safety & content moderation

• EU_DSA — EU Digital Services Act (Reg. (EU) 2022/2065)
• UK_OSA — UK Online Safety Act 2023
• US_CDA — US Communications Decency Act §230
• CN_CSL — China Cybersecurity Law
• RU_FKZ — Russian information-law framework (149-FZ)
• STRICT — TOCAA baseline community standards + local law (strict tier)
• STANDARD — TOCAA baseline community standards + local law

3.3 Political & issue advertising

Political and issue advertising is carried only where it is clearly labelled, discloses who paid for it, and complies with the election and political-finance law of the country in which it is shown. Where national law restricts or prohibits paid political advertising, it is not carried.

• EU_DSA cluster — EU Regulation 2024/900 on transparency of political advertising
• UK_OSA cluster — UK Elections Act 2022 + PPERA 2000
• US_CDA cluster — US Federal Election Campaign Act / FEC rules
• All other countries — the applicable national election and political-finance law.

4. Country-by-country position

Regime codes link to the legal-basis map. Customs figures are the platform’s live per-country configuration (source shown where relevant).

Europe (54)

North America (4)

South America (14)

Caribbean (32)

Asia (49)

Oceania & Pacific (25)

Africa (56)

Other territories (15)

5. Maintenance

This annex mirrors the platform’s live per-country configuration — consumer, data-protection, online-safety, customs, tax and trade. When a country’s position changes, the configuration is updated and this annex changes with it, so the published position always matches the rules the platform actually enforces. Customs reliefs and de-minimis thresholds are moving targets in 2025–2029 (for example the withdrawal of low-value import reliefs in the EU, the UK and the US); the figures above track those reforms per country.

1. What may and may not be sold

Companies may offer goods for sale through TOCAA shops. This policy lists what may never be sold, what may be sold only under conditions, and how the rules change from one country to another. It protects buyers, sellers and the public, and keeps the platform within the law of every country it reaches. A seller who breaks these rules has the listing removed and, for serious or repeated breaches, the shop suspended or closed.

Duty of care over goods offered through an online marketplace and trader traceability: EU Digital Services Act (Reg. (EU) 2022/2065), Articles 30–32. General product safety: Regulation (EU) 2023/988 (General Product Safety Regulation); United Kingdom General Product Safety Regulations 2005.

2. Never allowed, anywhere

• goods whose sale or possession is a crime — illegal drugs and the equipment to make them, stolen property, forged money or documents;
• weapons whose private sale is prohibited — firearms and their parts where the law forbids it, explosives, and other prohibited weapons;
• counterfeit goods and anything that infringes another’s intellectual-property rights (see the Intellectual Property & Takedown Policy);
• human beings, human organs, and material that exploits or endangers children (see the Child Safety Standards);
• protected wildlife, and products made from endangered species, where trade is prohibited;
• hazardous, recalled or unsafe products that may not lawfully be supplied to consumers.

Protected-species trade controls: CITES Convention; European Union Regulation (EC) 338/97. Proceeds-of-crime and stolen goods: national criminal law. The platform records prohibited categories per country and blocks them from the catalogue.

3. Allowed only under conditions

Some goods may be sold only where the seller meets extra conditions and only into countries that permit them. These include:

• alcohol and tobacco — only where the seller is licensed and only to adults, subject to each country’s rules;
• medicines, medical devices and supplements — only where lawfully authorised;
• age-restricted goods and adult products — only to adults and only where permitted (see the Child Safety Standards);
• food and cosmetics — subject to labelling and safety law;
• goods needing an export or import licence — only with that licence.

Whether a conditional item can reach a particular buyer depends on that buyer’s Sovereign Node — the country decides what may cross its border. A listing that is lawful in the seller’s country may still be blocked for buyers in a country that restricts it.

4. Country-by-country restrictions and embargoes

The same product can be freely traded in one country and forbidden in another. TOCAA holds, for each country, the categories that country blocks from its catalogue, and enforces them per country rather than applying one blanket rule to the world. Where a country is subject to a trade embargo or sanctions, trade into or out of that country is restricted accordingly. These controls are set from the country administration, not written into the product code, so they can follow the law as it changes. In addition, restrictions published by a country’s own government and customs registers are read into that country’s rules on an ongoing basis. Where such a rule reaches a product, the product page states the effect before purchase — a prohibition prevents the order outright, while a restriction or licence requirement is shown as a warning — together with the reason, the source register and the date it was last checked. Where no register has been consulted for a product, the page makes no claim either way: the absence of a warning is not a statement that trade is permitted.

Sanctions and embargoes: United Nations Security Council sanctions; European Union restrictive measures; United Kingdom OFSI sanctions; United States OFAC programmes. Per-country catalogue blocks and customs restrictions are set out in the Country-Specific Legal Annex.

5. How we enforce this

We remove listings that break this policy. We may act on a report or on our own review. When we remove a listing we tell the seller the reason and how to object, through the Notice, Action & Appeals procedure. A seller who repeatedly lists prohibited goods loses the ability to sell.

Statement of reasons for removals and the right to complain: DSA Articles 17 and 20. Read together with the Sellers Terms and Conditions.

1. Our position

TOCAA has zero tolerance for child sexual abuse and exploitation, and for any content or conduct that harms children. This policy explains the minimum age to use the platform, how we protect younger people, how anyone can report material or behaviour that endangers a child, and what we do when we find it. It applies in every country; where national law protects children further, that law prevails.

Duties to protect children online: United Kingdom Online Safety Act 2023; European Union DSA Article 28 (protection of minors); UN Convention on the Rights of the Child.

2. Minimum age

You must be old enough to hold an account under the law of your country. Where features carry their own age limit, that limit applies on top. In particular:

• the People tab, which allows adults to meet, is available only to adults and only if you choose to switch it on — it is off by default;
• age-restricted goods and adult products are sold only to adults, and only where the law permits (see the Prohibited & Restricted Items Policy).

Minimum-age and parental-consent thresholds for children’s data: GDPR Article 8; United States, for children under 13, COPPA. The Privacy Policy explains how the People tab handles opt-in and separate photo consent.

3. What is absolutely prohibited

• any material that sexually exploits, abuses or endangers a child, in any form, real or generated;
• grooming, or any attempt to contact a child for a sexual or exploitative purpose;
• sharing, requesting or trading such material;
• using the platform to identify, locate or harm a child.

There is no context in which this material is allowed. Accounts involved are closed immediately, the material is preserved as the law requires, and the matter is reported to the competent authorities.

4. How to report

If you see material or behaviour that endangers a child, report it at once using the reporting control shown on the content, or the Report Centre at /report (category: Safety of a person). Reports about child safety are treated as the highest priority and are reviewed by trained people without delay. You may report anonymously.

Mandatory preservation and reporting of child sexual abuse material: United States 18 U.S.C. §2258A (reporting to NCMEC); and the reporting duties under the Online Safety Act 2023. We cooperate with law enforcement and recognised child-protection bodies.

5. What we do to prevent harm

We combine measures that act before harm and after it: the People tab is adult-only and off by default; private person-to-person messages are sealed and are not scanned, but any user can report a conversation, and a report opens it to safety review; content reported as endangering a child is escalated immediately; and accounts that breach this policy are removed and, where the law requires, reported. We keep records of what we did so that our decisions can be reviewed.

Proportionate safety measures and protection of minors on very large platforms: DSA Articles 28 and 35. Private messaging remains confidential except where a user reports it — see Privacy Policy.

6. Read together with

This policy should be read with the Content & Online-Safety Policy, the Notice, Action & Appeals procedure, the Prohibited & Restricted Items Policy and the Privacy Policy.

1. What this procedure is for

TOCAA shows material supplied by the people and companies who use it. This procedure explains how anyone can tell us about content they believe is illegal or breaks our rules, what we do about it, how we explain our decisions to the person affected, and how that person can object. It is the general procedure for content; claims about intellectual property have their own route in the Intellectual Property & Takedown Policy, and reports about children have the highest priority under the Child Safety Standards. It applies in every country; where national law requires more, that law prevails. TOCAA stores and shows this material as a hosting service: it does not make the material its own, has no general obligation to monitor it, and its responsibility for a specific item arises when a valid notice gives it actual knowledge of illegality and it fails to act expeditiously.

Notice-and-action, statement of reasons, complaint-handling and dispute settlement: EU Digital Services Act (Reg. (EU) 2022/2065), Articles 14–24; United Kingdom Online Safety Act 2023.

2. How to report content (a notice)

Use the reporting control shown on the content, or the address published on this website. There is no charge. So we can act, please tell us:

• a link to the exact content;
• why you believe it is illegal or breaks our rules;
• your contact details, so we can tell you the outcome (you may ask to stay anonymous where the law allows);
• a statement that your report is made in good faith and is accurate.

Reports must be easy to submit and precise enough to act on: DSA Article 16. Reports from recognised “trusted flaggers” are given priority: DSA Article 22.

3. What we do — and how we explain it

We review reports and act where the content is illegal or breaks our rules. We may remove it, limit who can see it, or restrict the account. Whenever we act against something a person posted, we give that person a statement of reasons — what we did, why, the rule or law it rests on, whether a person or an automated tool made the decision, and how to object — unless the law forbids us from telling them.

Clear and specific statement of reasons for every restriction: DSA Article 17. The platform records, for each decision, the reason code, the outcome and the legal basis it relied on, so the statement is consistent and reviewable.

4. If you disagree (internal complaint)

If your content was removed or your account restricted and you believe we were wrong, you may object, free of charge, for at least six months after our decision. We review objections through our internal complaint-handling system, and a person — not an automated system alone — takes the final decision. If we agree, we put things right without delay and reverse any related measure.

Internal complaint-handling system, free and for at least six months, with human review: DSA Article 20.

5. Out-of-court dispute settlement and the courts

If you are still not satisfied, you may take the dispute to a certified out-of-court dispute-settlement body, or to a court. Using the out-of-court route does not take away your right to go to court. Consumers can also use the dispute-resolution routes set out for their country.

Out-of-court dispute settlement: DSA Article 21. Per-country dispute-resolution routes: Country-Specific Legal Annex.

6. Misuse of this procedure

Reporting works only if it is used honestly. We may suspend the handling of reports from anyone who repeatedly sends notices that are clearly unfounded, and we may restrict accounts that repeatedly post illegal content. We apply this proportionately, after a warning, and taking account of objections that succeed.

Measures against misuse, after prior warning and proportionately applied: DSA Article 23.

7. Transparency

We keep records of the reports we receive and the actions we take, and we report on them at the intervals the law requires. Our rules on what may be posted, and how we enforce them, are set out in plain language in the Content & Online-Safety Policy and the Users Terms and Conditions.

Transparency reporting on moderation: DSA Articles 15 and 24.

1. Our commitment

TOCAA is meant to be used by everyone, including people with disabilities. We aim for the platform to be perceivable, operable, understandable and robust: usable with a keyboard as well as a pointer, readable by screen readers, legible at larger text sizes and with sufficient contrast, and available on a mobile device without a separate application. This statement explains what we aim for, how to tell us about a problem, and your rights.

Accessibility of consumer e-commerce services: Directive (EU) 2019/882 (European Accessibility Act), applicable from 28 June 2025; technical standard EN 301 549, which adopts WCAG 2.1 level AA; United Kingdom Equality Act 2010.

2. The standard we work to

Our target is conformance with WCAG 2.1 level AA, as adopted by EN 301 549. This covers, among other things: text alternatives for images, captions for video, content that can be operated by keyboard, clear focus, consistent navigation, meaningful labels on forms, and colour that is not the only way meaning is conveyed. We treat accessibility as part of building each feature, not an afterthought.

Because the platform grows and changes, some parts may not yet meet the target in full. Where we know of a gap, we work to close it, and this statement is kept up to date as we do.

3. If something is not accessible

If any part of TOCAA is hard to use because of a disability, please tell us through the Report Centre at /report. Describe the page or feature and the difficulty. We treat accessibility reports as a priority, reply within a reasonable time, and, where we cannot fix something at once, offer a way to get the same result by another means.

Right to accessible services and to complain about inaccessibility: European Accessibility Act, Articles 7 and 30. National enforcement bodies handle complaints where a service does not comply.

4. Your rights

Making the platform accessible is our responsibility, not a favour. You do not lose any consumer right because of a disability, and you may raise a complaint with your national enforcement body if you believe the service does not comply. This statement should be read together with the Users Terms and Conditions and the Country-Specific Legal Annex, which lists the position for your country.

1. Fair dealing with businesses that sell here

This policy sets out how TOCAA treats the companies that sell through it: how listings are ranked, how we tell businesses about changes, how they can complain, what data they can access, and how customer reviews are kept honest. It sits alongside the Sellers Terms and Conditions and the Commission & Reward Table. It applies in every country; where national law gives a business or a consumer more, that law prevails.

Fairness and transparency for business users of online intermediation services: Regulation (EU) 2019/1150 (Platform-to-Business Regulation). Consumer-facing transparency and review authenticity: Directive (EU) 2019/2161 (Omnibus Directive).

2. How listings are ranked

When shops and products are shown in a list or search result, the order is decided by factors such as how well the product matches what the buyer is looking for, its price, its availability, and the seller’s record with buyers. Where paid placement affects the order, it is identified as such. We do not hide the main parameters that decide ranking.

Duty to set out the main ranking parameters and the reasons for their relative importance: P2B Regulation, Article 5; and, towards consumers, disclosure of ranking parameters and of paid placement: Omnibus Directive.

3. Changes, suspension and complaints

We give businesses clear terms and notice of changes to them before the changes take effect, so they can adjust or leave. If we restrict, suspend or close a shop, we give a statement of reasons and a way to object. Businesses can raise complaints through our internal complaint-handling system, free of charge, and may use mediation.

Notice of changes, statement of reasons for restriction or termination, internal complaint-handling and mediation: P2B Regulation, Articles 3, 4, 11 and 12. General content appeals: Notice, Action & Appeals.

4. Access to data and equal treatment

A business can see the data its own activity generates on the platform — its sales, its payouts and its performance with buyers. If we ever treat our own or an associated offer more favourably than a seller’s, we say so. Earnings a company makes come only from its shop; advertising is a cost, not a hidden ranking advantage.

Access to data and disclosure of any differentiated treatment: P2B Regulation, Articles 7 and 9.

5. Honest reviews and ratings

Where buyers can review or rate a product or seller, the reviews must be real. We show whether we check that a review comes from someone who actually bought or used the product, and how we do so. We do not publish fake reviews, we do not let anyone buy favourable reviews, and we do not silently delete honest negative ones. Misusing reviews — posting fake ones, or paying for them — is prohibited and is a ground for removing content and restricting the account.

Duty to state whether and how reviews are verified as genuine, and prohibition of fake or paid-for reviews: Omnibus Directive, amending the Unfair Commercial Practices Directive 2005/29/EC.

6. Business or private seller

Buyers are told whether the seller is a business or a private individual, because a buyer’s consumer rights depend on it. Companies on TOCAA sell as businesses, and buyers therefore have their full consumer rights — including the cooling-off and warranty rules set out for their country in the Country-Specific Legal Annex.

Duty to disclose the trader status of the seller: Omnibus Directive, amending the Consumer Rights Directive 2011/83/EU.

1. How money moves — and why that matters

TOCAA does not hold your money. When a buyer pays, the payment is taken by a regulated payment provider and held against the transaction; the platform releases it to the seller only after the 14-day buyer-protection window has passed without a dispute, and refunds it if the sale fails. Because TOCAA never takes custody of buyers’ funds, the money-service risk sits with the regulated providers who actually process and hold payments — and they carry out the customer checks the law requires. This policy explains how we keep the platform from being used to launder money, finance crime, evade sanctions or commit fraud.

Anti-money-laundering framework: Regulation (EU) 2024/1624 (EU AML Regulation); United Kingdom Money Laundering Regulations 2017 and Proceeds of Crime Act 2002. Payment security and strong customer authentication: Directive (EU) 2015/2366 (PSD2).

2. Knowing who sells and who is paid

A company that sells through TOCAA must give, and keep current, the business details the law requires, so that it is traceable. Payouts go only to a verified account belonging to that business. Identity on the platform is established through a real payment instrument, not through uploaded copies of documents, which keeps sensitive identity papers out of our hands while still tying each account to a real, checkable payer or payee.

Traceability of business sellers on online marketplaces: DSA Article 30. Customer due diligence by the regulated payment providers: EU AML Regulation, Chapter III.

3. Sanctions and embargoes

Trade into or out of a country under sanctions or embargo is restricted per country, set from the country administration rather than written into the code, so the controls follow the law as it changes. Dealings with sanctioned persons or entities are prohibited. Where a payment or a counterparty is caught by a sanctions programme, the transaction does not proceed.

Sanctions regimes: United Nations; European Union; United Kingdom OFSI; United States OFAC. Per-country restrictions: Country-Specific Legal Annex.

4. Fraud and prohibited use

You may not use TOCAA to launder money, to move the proceeds of crime, to finance terrorism, to evade sanctions, or to defraud another user. Sham listings, transactions with no genuine trade behind them, and attempts to move value in a way designed to disguise its origin are prohibited. We may pause or refuse a transaction, restrict an account, and report to the authorities where the law requires or permits it.

Reporting of suspicious activity and the prohibition on tipping-off: Proceeds of Crime Act 2002; EU AML Regulation. Fraud prevention is also part of the Sellers Terms and Conditions.

5. Records

We keep the records of transactions and of the steps we take that the law requires, for as long as it requires, and we make them available to the competent authorities when they are entitled to them. Personal data in those records is handled under the Privacy Policy.

1. Our stance on slavery and human trafficking

TOCAA does not tolerate slavery, forced labour, servitude or human trafficking — in how we run the platform, or in the businesses that sell through it. This statement sets out the steps we take to keep both our own operations and the trade that happens on TOCAA free of these abuses. It is intended to satisfy the reporting duty under the law and to be published where anyone can read it.

Duty to publish a slavery and human-trafficking statement: United Kingdom Modern Slavery Act 2015, section 54; corporate due-diligence duties: Directive (EU) 2024/1760 (Corporate Sustainability Due Diligence); international standard: ILO core labour conventions.

2. Our own operations and people

Everyone who works for TOCAA does so freely, is paid, and keeps their own identity documents. We do not use forced or bonded labour and we do not permit it from anyone acting for us. Anyone can raise a concern about working conditions without fear of retaliation.

3. The trade on the platform

Because TOCAA is a marketplace, we also guard against these abuses appearing in what is traded. Human beings, human organs, and anything that exploits a person may never be listed (see the Prohibited & Restricted Items Policy). Listings that hint at forced labour, trafficking or exploitation are removed and reported. Anyone can report such a listing or such conduct through the reporting control on the content or the address published on this website, and reports are treated as a priority.

Removal and reporting of illegal content, including content connected to trafficking: DSA Articles 16–18; and the Child Safety Standards for anything involving a child.

4. What we do to find and prevent it

• we prohibit the listing of people and of anything that exploits a person, and block it from the catalogue;
• we give everyone an easy way to report suspected slavery, forced labour or trafficking;
• we act on reports, remove offending listings and accounts, and cooperate with the authorities;
• we keep this statement under review and update it as our understanding and our reach grow.

5. Read together with

This statement should be read with the Prohibited & Restricted Items Policy, the Notice, Action & Appeals procedure, the Child Safety Standards and the Sellers Terms and Conditions.